Friday, 14 March 2014

Statement on CFCTickets closure and Secondary Ticket Agencies



Statement on CFCTickets closure and Secondary Ticket Agencies


The Chelsea Supporters Trust board notes the following statement from the @CFCTickets Twitter account earlier today - "with regret we are shutting down cfctickets after this week being contacted by Chelsea, and the site being brought to Bruce Bucks attention".


Chelsea FC are in the happy position of demand for match tickets exceeding the available supply. While this ensures sell-out home games, it also means that many supporters are left trying to obtain tickets through other means, a problem exacerbated by the club's growing global reach. Traditionally, this has meant buying tickets at highly inflated prices from touts stationed close to the ground, and it is an ongoing frustration for many supporters that gangs of touts continue their activities in the Fulham Road area, unchallenged and unchecked by police or Hammersmith Council.

In recent years the club has entered into a commercial relationship with Viagogo (self-described as "the world's largest ticket marketplace") who have been the subject of unflattering publicity in the media and who charge both buyer and seller of Chelsea tickets a commission on transactions. Although this is a means for season ticket holders to sell their seats for games they cannot attend, many are clearly uncomfortable about the mark-up involved and last summer's CST Members' Survey highlighted the concern many supporters clearly feel about this relationship. Viagogo was also listing tickets for last season's Europa League final at highly inflated prices, an issue picked up by the national media.

A relatively new, alternative method for supporters to buy and sell tickets has been through organisations like CFC Tickets who offer a no-fee marketplace for supporters to offload unwanted tickets to other supporters, at face value. It is to be regretted that the club has seen fit to clamp down on this activity in the same week as e-mailing season ticket holders extolling the virtues of selling unwanted Arsenal home tickets through Viagogo.

It is also clear that CFC Tickets were experiencing problems with users attempting to defraud other users, but this certainly does not mean that the face value ticket exchange concept, in principle, is not a worthy one. Arsenal operate their own club-backed ticket exchange for unwanted season tickets, offering tickets at face value with a low handling fee, and this service is clearly best practice among Premier League clubs at this time.

The CST board firmly believes that Chelsea should operate a similar system, drawing on features of the service offered at Arsenal and also the experiences of CFC Tickets. A club operated system would also remove concerns about potential fraudulent activity.






Chelsea Supporters Trust

'Making Your Voice Heard'

Twitter: @ChelseaSTrust

Monday, 3 March 2014

Loyalty Points for Key Away Matches


Loyalty Points for Key Away Matches


A number of CST members have raised the issue as to why the Crystal Palace away game was not sold on a loyalty points basis. We did raise the Crystal Palace issue with the club some weeks ago. They responded as they have previously - the club only changes the ticketing policy with regard to loyalty points for games of high importance. Apart from the designated games (e.g. Arsenal, Manchester United) the remaining away Premier League games are put on open sale to season ticket holders and members to give all supporters a chance to attend away games.

Liverpool away will be sold on a loyalty points basis as usual. We have contacted the club regarding Cardiff away, which could be a game of critical importance. They have advised us that they will look at the Cardiff away (and Norwich home) games nearer the time they go on sale - if they are seen to be of high importance then it is likely they will be sold on a loyalty points basis, in keeping with what has happened in previous seasons.



Chelsea Supporters Trust

'Making Your Voice Heard'

Twitter: @ChelseaSTrust

Sunday, 2 March 2014

Fans Forum Meeting Saturday 5th April


Fans Forum Meeting Saturday 5th April

Chelsea have confirmed the third and final Fans Forum of the season to be held Saturday 5th April, before the Stoke City home game (5.30pm kick off).

As a member, if you have any comments, questions or issues you would like our Fans Forum representative to raise at the meeting, please email fansforum@chelseasupporterstrust.com by Sunday 23rd March.

Thank you.





'Making Your Voice Heard'

Chelsea Supporters Trust

Twitter: @ChelseaSTrust